City Recognizes Employee for “Going the Extra Mile”: Rosie Rojo
November 16, 2018
City Recognizes Employee for “Going the Extra Mile”
The City of Santa Maria is pleased to recognize Community Programs Manager Rosie Rojo of the Special Projects Division as the newest recipient of its Going the Extra Mile (GEM) Award. She will receive a certificate and recognition at the City Council meeting on Tuesday, November 20th.
Rosie was instrumental in successfully assisting an elderly veteran in jeopardy of losing his homeowner’s insurance. She donated personal time and coordinated local resources, knowing which Santa Maria nonprofit agencies to contact, secured a company to donate a refuse container, coordinated City permits and a Landfill pass, and led volunteers in the clean-up that lasted two weekends.
Staff from local agencies and volunteers performed a yard clean-up of the veteran’s home, installed an ADA-accessible bathroom, and repaired some plumbing and electrical issues. One agency put the veteran in contact with a landscaper to ensure long-term yard care. Thanks to Rosie and her efforts, he kept his insurance. He also has a caregiver and is living a more comfortable life in his home thanks to the community’s support and collaboration. This is but one of several examples of the Special Projects Division going above and beyond its job to help those in need.
Criteria for the GEM Award are: Exhibiting effective leadership on specific assignments; demonstrating positive service to a customer or co-worker; going “above and beyond” the call of duty; showing special initiative, creativity, teamwork, cost containment efforts, and entrepreneurial spirit in providing a high level of customer service; and, consistently embracing the City’s service standards.